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How ful500 Handles Your Personal Data

Your account data — including your registered details and payment activity through DANA, OVO, and GoPay — is handled with clear rules on what we collect, why we collect it, and how long we keep it.

Account Data ProtectionDANA, OVO, GoPay Transaction PrivacyCookie ControlsData Access RequestsIndonesia-Region Policy

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DATA HANDLING

How We Protect and Manage Your Data

Account security and data integrity are built into how ful500 operates day to day. From the moment you link a payment wallet to the moment a withdrawal clears, your data moves through protected channels. Here is what that looks like in practice.

Data Storage and Retention

Account records are stored on secured servers. We keep your data only as long as needed for account operation and post-closure compliance, then delete or anonymise it.

Cookie and Session Controls

We use session cookies to keep you logged in and analytics cookies to understand how the account flow performs. You can manage cookie preferences from your browser settings at any time.

Payment Data Handling

When you deposit or withdraw via DANA, OVO, or GoPay, only the transaction reference and wallet identifier are stored — never your full wallet credentials or PIN.

Data Access and Correction

You can request a copy of your stored data or ask us to correct an error at any time. Submit the request through Live Chat or Account Settings and we will respond within a reasonable timeframe.

Our Privacy Commitments to You

ful500 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with ful500, we collect the information needed to run your account: your name, contact details, and the payment identifiers linked to your DANA, OVO, or GoPay wallet. We use this data to process deposits and withdrawals, verify your identity, and keep

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your account secure. We do not sell your personal data to third parties, and we do not share it with advertisers. Data shared with payment processors — including the e-wallet networks you use — is limited to what those processors need to complete your transaction. We
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retain account data for as long as your account is active and for a period after closure as required by applicable regulations in eligible regions. If you are in Bandar Lampung or anywhere else in Indonesia, the same data rules apply to your account. Availability of
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our services depends on local law and is accessible only where local law permits. You have the right to request a copy of your data, ask us to correct inaccurate records, or request deletion where permitted by applicable law. To exercise any of these rights, reach
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our support team through the channels listed on this page.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT

How to Reach Us About Your Data

If you have a question about how your data is used, want to request access to your records, or need to report a concern, our support team handles privacy requests directly. Reach us through any of the channels below and include your registered account details so we can locate your records quickly.

Team online

Live Chat

Open the chat window from your account dashboard. Our team handles data and privacy queries alongside general account support, around the clock.

Email Support

Send your data request or privacy concern to our support address. Include your registered name and the e-wallet type — DANA, OVO, or GoPay — linked to your account.

Account Help Centre

Log in and navigate to Account Settings, then select Privacy and Data. From there you can submit a data access or correction request directly through your account.

Privacy Policy Questions Answered

Common questions about how ful500 collects, uses, and protects your personal data — and what you can do about it.

We collect your name, contact details, and the wallet identifier for the payment method you register — DANA, OVO, or GoPay. We also log transaction references needed to process deposits and withdrawals.

We share data only with payment processors — such as the DANA, OVO, or GoPay networks — and only the minimum needed to complete your transaction. We do not sell data to advertisers or unrelated third parties.

We retain your data while your account is active and for a period after closure as required by applicable regulations. Once that period ends, records are deleted or anonymised in line with our retention schedule.

Log in, go to Account Settings, and select Privacy and Data to submit a data access request. You can also contact us via Live Chat or email with your registered account details and we will process your request.

Yes. Where permitted by applicable law in your eligible region, you can request deletion of your personal data. Submit the request through your account or via our support channels and we will confirm the outcome.

When you transact via DANA, OVO, or GoPay, we store only the transaction reference and wallet identifier — never your PIN or full credentials. All data in transit is protected using SSL encryption.

How ful500 Handles Your Personal Data

How We Protect and Manage Your Data

Data Storage and Retention

Cookie and Session Controls

Payment Data Handling

Data Access and Correction

How to Reach Us About Your Data

Live Chat

Email Support

Account Help Centre

Privacy Policy Questions Answered

01 What personal data does ful500 collect when I open an account?

02 Does ful500 share my data with third parties?

03 How long does ful500 keep my account data?

04 How do I request a copy of my personal data?

05 Can I ask ful500 to delete my data?

06 How does ful500 protect my payment wallet information?

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